We would like to highly recommend Oak Furnitureland as a particularly good company to purchase furniture. We purchased a 3-seater and 2 x 2-seater reclining settees, when they arrived, we realised we hadn’t allowed for the extra room needed for the recliners, our fault really. On this occasion we spoke to Grace in customer services, who was excellent and said they would happily collect the 3-seater settee and replace with a single reclining armchair and credit the difference. The swap over was scheduled for a week hence, which was very quick. Whilst we were waiting for this exchange to happen, we became aware that the colour didn’t really match our décor, which became more pronounced in certain light. They were advertised as charcoal, but they were more of a slate grey with a definite green hue. We telephoned customer services again and spoke to a Tiffany to ask what our options were, not really expecting any assistance, as they were the items we had ordered. Tiffany said we could exchange the settees for another colour/style or have our money back. We went back to the shop in Stevenage, we wanted the same style in a grey without a green tinge. We found some material in a sample book and inspected it closely inside and outside the store and found a better match to our décor. Unfortunately, when we spoke to Tiffany it wouldn’t be in stock for 3 months. However, she said we could keep and use the 2 x 2-seater settees until they were delivered. Tiffany organised it so that the 2 x 2-seater settees were delivered with the single armchair and the 2 green settees were collected at the same time. Absolutely nothing was too much trouble and let’s face it the fact they didn’t fit in our lounge in the 1st instance could have been put down to not measuring properly and secondly, we chose the colour, also our mistake. Well-done all-round Oak Furnitureland Customer Service. We have already recommended you to all those who have admired our lovely suite. Thank you very much