I will do the quick version of this complaint because it stems over 18 months. I first ordered a 2 and 3 electric recliner sofa April 23. I was advised I didn't need to measure as the sofa came in 3 parts and the delivery drivers were amazing and could get it in anything. The first delivery arrived, they could only get the 2 seater in. Then over the year there were 7 more attempted deliveries, all either delivering the wrong 3 seater, or refusing to try due to bad backs, or needing to get home quickly as it was the end of the day. After the first delivery OFL, offered me what they called a 'goodwill gesture'. After the final and 8th delivery that was wrong I called it a day on the whole incompetent sorry process. I told them to take the sofas I had (one right and one wrong) and refund me my money. They refunded me, but left out £300. Informing me that was refunded last year. I informed that that last year they called it a 'goodwill gesture' so they needed to decided what terminology they were using for which. And they could not use 'refund, goodwill gesture, and compensation' all interchangeably to suit their narrative, dependent on what the situation is what had been happening. So basically I am now without any sofas (I am a disabled lady and I have a young child), without a full refund. Or if I have had a full refund (which is what they are saying) where is my goodwill gesture/compensation for the 18 months of hell they have put me through? This company is corrupt, a scam, and I advise everyone to STAY AWAY FROM OAK FURNITURE LAND. They take your money, and do not care about the rest. Whilst they keep your money the sales people still get and keep their commission, and they still earn interest on it. When you get a refund or partial refund in my case, they still get to keep all of the interest that accrued. It's like being in an abusive relationship with coercion, and financial abuse. You finally escape but are left battered and abused, stressed with anxiety, and money taken from you. Get as far away from this company as you can.