Very poor experience. When purchasing our wardrobes and chest of drawers we enquired about refund policies, and was assured numerous times "we aren't trying to scam anyone". When delivery was first attempted the crew did not even take the wardrobe off the van, the unfriendly delivery team said "that won't fit" and didn't even attempt. We arranged a second delivery where an attempt was made but sadly the product would not fit up the stairs. We have now had to return out product, and rather than getting our full cost paid back, we have had to pay a return fee, and also still pay for delivery. We are now £240 out of pocket, and have no furniture to show for it, plus the added stress of having to deal with multiple days waiting in for delivery men. I cannot recommend oak furniture land at all. The return fees were not explained to us, we were given the order paperwork to sign with important information glossed which has now left us significantly out of of pocket. Avoid.