We were absolutely definite assured that our sofa would be delivered to our flat in St Ives in an appropriately sized vehicle. We were telephoned by the driver to let us know that they couldn't deliver because they were in a seven and a half tonne lorry!!! We had to give them an alternative address to deliver to and then had to pay ourselves for a second delivery. I telephoned the shop to let them know and they apologised and suggested I ring the people whom I had paid for a damage insurance against stains etc on our sofa. Clearly that wasn't appropriate or helpful!