After opening the package, I noticed a crack on one of the chairs. I wasn't too concerned as I bought a 5 yr protection plan. However, it has been a nightmare to deal with to get this rectified. Firstly, when I call the number on the protection plan, they said you have to call the showroom or head office as the issue came up in the first year( 2 days in my case). On calling the showroom, they were quick to point me to their head office and offered no help at all. I was put on hold for over 15 minutes with the head office and decided to end the call as I already wasted about 1 hr trying to sort this out. What disappoints me the most is that none of this was made clear to me when I bought the product or the protection plan. Customers shouldn't have to deal with this and I wont be buying any more products or recommending oak furniture to anyone else. I will try and call them again to have this fixed but this hasn't been a good experience at all