I wanted a large mirror but I wanted to see the colour/grain of the wood etc. of the one I was actually buying before purchasing, so I went to Oak Furnitureland. When I asked to buy it I was told that I couldn't have that one because everything had to be ordered. After chatting to the really helpful salesman, he said that if I ordered one and I didn't like it, I could bring it to the store and they could swap it over with the one on their wall. This is what I did, (An hours' journey away) but the person I had seen before was not in the store that day and the man in charge said he would not swap it over. Very disappointed, I had to travel back home. (In total: 4 hours wasted + fuel + time in the store on both visits)