So, we tried the showroom sofa and arm chair had electric recliner and very firm seat cushions. This was very a important consideration when making our choice as I am disabled so the firmer cushions made it easier for me to get up. The armchair was also recliner/riser so even better for me on a bad day. When the sofa arrived and was installed in our sitting room, my husband sat on the sofa and noticed the end seat cushions were softer than than the middle seat and much softer than the firm showroom model. I have contacted Oak Furniture Land who have ranged for Homeserve to independently assess the cushions to see what’s wrong and what, if anything, they can do to remedy the problem. I also mentioned during the telephone call that I had been told if the price dropped between the time of order and delivery then the difference would be refunded and that I was due a refund of £55.03, but had not received it. I was then informed that I needed to ring up the pre delivery team before or on the day of delivery to get the refund. I was not informed of any of this when we made our purchase at the Kettering store, I’m fact we were led to believe the refund would be automatic without us having to do anything. The member of staff was very apologetic but was clear that we should have called to claim the money. I asked to speak to a manager to make a formal complaint. He rang today and I explained my disappointment at not being the correct information about claiming the refund and that had I known I would have done so but we were not given the opportunity. He was again apologetic but was unmovable and would not refund the money despite the misinformation on the part of Oak Furniture Land. Very disappointed - first the sofa isn’t the same as the one we ordered and then we’re given the wrong information about claiming money back if the price reduces. My daughter ordered 5 items of furniture from this company when she moved house - she had to RETURN 3 for a refund as they were BROKEN on delivery and beyond repair. She declined to have a replacement. The delivery men were not surprised to be back at her house again to collect the broken items. I wish I had listened to her warnings about this company