My chest of drawers was very badly damaged on receipt. Their customer services wouldn't deal with the issue over the phone and requested photographs to be sent but said they would get in touch as soon as the photos were received. The e-mail they sent contradicted this and said 2 working days. Needless to say I'm still waiting. I took the day of work for the delivery and am extremely disappointed with lack of response especially as the damage is pretty major and makes the furniture unusable. I have now read a lot of reviews and it seems a common problem with this company. This was my first purchase and it will definitely be my last.