So I placed a £4500+ order at the end of April. I understood that my delivery wouldn’t be here for a while due to COVID & building. I was given the date of the 9th of July. Being such a large order I booked some time off work to handle it. I was emailed saying I would receive a time slot the day before. The day of the 9th I had to ring up to be given a time slot which they then arrived quite early to (this didn’t bother me too much But we’re talking a few hours) They’d neglected to tell the delivery drivers that a lorry may not be able to make it to my door due to sizing of my car park, despite me mentioning it prior to this. So when they turned up they discussed they didn’t want to carry it to my door from the lorry (for security of property) and in fairness I wouldn’t have expected them to carry so much over a large distance. (These gentlemen were a delight and credit to the company in fairness) I was told by a man they phoned that I would be contacted at 1pm to rearrange delivery in a Luton that would fit. At 3:30pm I called them as I’d heard nothing and was told they’d email and I’d be called back before the end of the day. At 7:30pm I called back up as id again heard nothing and was told the customer service team had gone home and I would be placed on a callback list for the morning. The whole day of the 10th I received no contact whatsoever. I rang today on the 11th asking what was happening to be told they couldn’t arrange anything till after Monday because the depot team doesn’t work weekends. I now have to head back to work and will most likely be cancelling our order and taking it elsewhere. Understandably we were both distressed and annoyed with how little care has been given since we placed an order with them, I can’t recommend enough going elsewhere with your money.