Dreadful Experience My wife and I picked out a dresser for her birthday and waited 7 weeks for it to be delivered. It arrived with one drawer broken. These things happen. After being on hold for a while I was able to arrange a replacement for the following Friday. That one was in an even worse state than the first. Another hour or so on the phone and I was offered £25 store credit from a manager that didn't have the courage to speak to me on the phone themselves. By this point I've taken two days off work to wait for deliveries, my wife has no birthday present and who knows how much wood and other resources have been wasted. I would suggest looking for another company to get furniture from to avoid the disappointment we've experienced.