I ordered two wardrobes in store. At no point on purchasing these did anyone tell me I had to measure the access in my house to ensure they would fit and if they didn’t I’d have to pay £150 to return them. Nothing was mentioned what so ever.
Delivery day came, I’d paid extra to have them delivered upstairs, they couldn’t fit them up. They said they were unable to remove them the boxes to try either. My only option was to pay £150 to have them taken back, money which I don’t have. I don’t understand how it’s £40 for delivery but £150 to have them returned. I spoke to customer services who were really unhelpful and said it’s my fault because someone in tiny writing on an email they sent me AFTER buying the wardrobes it said Id have to measure them or pay £150.
I’m pregnant so can’t move the furniture myself. I’m stuck with 2 wardrobes taking up my entire living room that I can’t afford to send back. Also their selling point is that furniture isn’t supposed to be self assembly, however they came in two halves so I have no idea how they expect me to put them together they’re very heavy.
Overall awful experience, appalling customer service, they only care about making a sale. They want as much money out of you as possible which is why they don’t openly fully inform you when you buy products. They couldn’t give a **** about their customers. AVOID.
4 years ago
Oak Furniture Land has a
3.8
average rating
from
1,748
reviews
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