I received a wardrobe from Oak Direct that was damaged. Drill holes had been incorrectly aligned and the wood was split. I sent photos and a detailed email and was informed by Nathan that my complaint would be dealt with. I received no correspondence with regards to the complaint so I emailed again and was informed that the matter would be dealt with promptly. After my third email and no correspondence to resolve the matter I employed a joiner to fix the wardrobe. I would never buy anything from this company again. Appalling customer complaint handling and no resolution offered.