We purchased a bed frame and it got sent to us down the line. It got received during covid at our batch and neighbour were kind enough to take delivery of it. No visible damage when received but unfortunately, concealed damage. Corner post chipped. Obvious it had been dropped on the corner somewhere doing transit and a piece had come off. Working in freight industry myself and fully aware off that you only have certain time frames to complain about damages and that time was long gone due to the covid restrictions. We only unpacked the bed months after. We contacted shipper by email and asked if they could provide any sort of advice on how to fix this damage or other suggestion where to get it fixed. Called as well and was promised someone would call back. To the best of my knowledge, no one ever called us back. Never asked for a discount, refund, or replacement, just wanted to know if they could assist with trying to fix the broken part. In the end, we got a local tradie to come in a fix it. Seller did not do anything wrong in regards to their legal obligation in any way or form, but a call or email back would have been appreciated and I would have considered that good customer service. Unfortunately that was not done and therefore they score low on my review