We are renting but are looking to move out soon so people are coming to view the flat. Problem is a few weeks back a viewing was cancelled, except no one told us. We let it go. Then a second time there was a cancellation, again we were not told by the estate agent that no one is coming. We still let it go. Week before last we got a call at about 5 saying are we still OK for the 6 o'clock appointment. Guess what, that was the first we heard of it. Again we let it go. Today we got a call asking if we were OK with a viewing at a time when we would not be at home. We said we were not. These guys brilliant as they are decided to tell us that actually by law they can come when we are not in - WE DON'T REALLY HAVE A CHOICE. So yes we have people coming to view our flat when we are not at home even though we told them we would prefer to be home. On this end the service is ridiculous.