As a tenant renting a property I felt the service was very poor. Immediately after the viewing (which was very professional) I decided to rent the property and was encourage to make a (substantial) deposit in favour of reserving the house, some of which was clearly marked as non refundable. After having made this deposit Oakwood informed me of a set of charges that would apply before I could take up tenancy these charges were at the very high end of the market (for a bit so high end service). When I looked through their web site the charges were higher than what was advertised on the site by over 50%! But when I questioned these charges I was threatened with not having my deposit refunded. Right from the start I had made it very clear the dates and time frame for when I wanted to move in. There were ten days from when I paid the deposit until when I wanted to move in. After having paid the (exorbitant) fees I was told that the moving date was arranged for after the time I had requested despite me having returned all the required references within 12 hours of the request. When I asked to move the date the staff laughed at me and told me it wasn't possible. I had to phone repeatedly to talk to anyone because the phone wasn't answered during the day and when it was answered it was by a different branch. Two days before I needed to move they finally agreed to change the moving day and only notified me of the updated date and time of moving at 18:00 the day before I was moving. I had to arrange the movers and all the other logistics of moving at his the day before the move because of this incompetence. They must know what is involved with a move and should work to clarify days will beforehand and actually answer their phones and return messages. I would never recommend that anyone rent through this company, they will over charge you, ignore you, fail to return calls and laugh at your requests.