Part of the item was damaged and I was offered a replacement part, however the part took 32 days to arrive despite being told it would be 21 days at the latest. By this time I cancelled the order and sent the other parts back, however a neighbour signed for the spare part (10 days after the order was cancelled) which is so huge that I now can’t move it out of my hallway. I’m pregnant and have asked them to come and collect it as it won’t even fit in my car for me to try and dump it and the rubbish men have refused to take it. Lauren at Oakworld has refused and said it’s down to me to dispose of it. Despite me explaining it’s impossible to remove and causing me a lot of stress they will not collect it. I have been given a refund but I’m now stuck with a 10Kg part which measures over 2m long in my hallway.