We ordered an oak corner tv cabinet. Our item arrived and it’s the incorrect item. The box is battered, damaged and falling apart and the item itself has minor damage. Upon opening the item there is also paperwork in the box with SOMEBODY ELSES details - name, address, email, telephone number, payment method etc. More than enough to commit identity theft if we were so inclined! A huge GDPR breach - not sure how we can have faith our details are protected. It looks like somebody else’s return that had not been checked over and simply shipped out to us. We contacted the company to make them aware and request they collect the incorrect item and send out the correct since we needed it as moving into a new property. We were told they don’t know where our item is (hopefully not with somebody else with OUR details in the box!) so have to contact the warehouse who aren’t in?! No idea why they can’t arrange to send another of the same item out since it is still listed on their website. As such, we have purchased a (better quality) item elsewhere. We requested a full refund and that they collect this item. The collection will have to be at our inconvenience giving they have requested I do not leave it outside I am going to have to take time off to ensure I am here for it to be collected. But they refuse to compensate us for this inconvenience which is a direct result of their negligence. Absolutely appalling company and service. Do not recommend and I will be contacting the ICO myself due to concerns re my own personal data giving they didn’t know where our item is and we received enough of somebody else’s data to commit fraud.