My 85yr old mum bought a £419 Windsor recliner chair in May. When she sat on it there’s a huge gap between backrest and cushion around 5-6”. She feels unsafe like her backside is going to go through the large gap. So there’s no support for her back. We complained and a technician came out and told my mum it was an easily fixable issue and he would return to fix it once it had been agreed . Customer service then wrote to me and lied and said the Technicians report said there was no fault. I asked for the report which she refused but quoted the Technicians report words which stated the cushion needed more padding and was an easy fix. They’ve refused to fix it even though it’s not fit for purpose and is unusable for my mum. I’ve contacting Citizens advice regarding Consumer Rights Act 2015 , going to forward emails to Watchdog and then legal redress through small claims if they are that petty. I’ve emailed the CEO Karl Utley as a last resort too as this isn’t my mums fault is it ! AVOID THIS COMPANY THEY LIE AND CLEARLY TREAT OAP’S WITH DISDAIN ONCE THEY HAVE THEIR MONEY