One star (because you can't give less). We ordered a (£1,000+) sofa which arrived with a damaged back cushion, the couriers insisted it was just 'compression' - oakworld customer support said the same when contacted. We were advised to follow some after care instructions to restore the shape of the cushion, which failed to make any difference. We asked for a replacement sofa but customer support said this was not possible as the sofas were made to order - this was a lie as we checked with their sales team and two were in stock at the time. After months of wrangling they finally offered a refund. The collection was booked but the couriers did not collect. After more wrangling we'd had had enough so we went to the small claims court for a settlement. oakworld (rightworx Ltd) then played a game of brinkmanship by denying their actions right up to the point a hearing was due, before settling. Their actions lead us to believe that they knew the sofa damaged and they hoped we would give up trying to sort this if they behaved obstructively for long enough. AVOID THIS COMPANY! unless you're happy to risk months of hassle and are prepared to go to court to resolve the dispute.