Avoid!! We bought a bench from Oak World which turned up in an unsatisfactory condition which means the arm of the bench would fail. After requesting a replacement we were offered £40 money back as compensation or them send a new arm. Neither did we want as the item was going to fail. We therefore asked to use their 30 day refund policy. The refund was agreed and told they would arrange uplift then they would process the refund. It’s now approaching 4 weeks later and numerous emails and still Oak World have not uplifted the item and therefore have not received a refund. We continue to contact them but we are told excuse after excuse. Also it would appear you can not speak to anyone as they are ‘online’ only.