Avoid! This company are the worse company I have ever delt with. The original item was received damaged but their customer service has been terrible. At best they are incompetent at worse dishonest. I have tried many times to resolve this but, despite promises from John Newton, the head of customer services they have missed another deadline. I have had an email saying it will be another 7-14 days which I do not believe. Quite shockingly I have been offered money off not to give a bad review (I can give proof of this if anyone needs it)! I will not use any company that is part of Rightworx including Sofa Italia because of this experience and wish that the directors, Kenneth Hall, Paul Smith and Karl Utley would address the customer service issues. I understand that Coronavirus has made things difficult but why take orders when you know you cannot offer the service and support required? This item is now going in our skip as they have had many opportunities to collect it.