I've had some good issues with the company itself, however the quality of the product (heavy duty bariatric rollator) leaves a lot to be desired. In the year I've had it over had 3 broken frames (at the support bar that holds the seat) that had made the rollator UN-useable. I'm not sure what the cause of the weld breaking at that spot is, especially since I'm well under 450lbs. I got the HD rollator because i was a little over the weight limit off the regular rollator and i figured the HD would be sturdy. Boy was I wrong. Customer service has replaced it each time.. The first time in March was easy, no problems but in November just 5 days after the 1 year warranty, they refused to replace it. Even though I'd only had the replacement just 7 months. They said nope i could get a frame only for $50 but finally came down to $25 for shipping. The first frame sent had a broken weld and huge gouges on the support bar, plus the wheels wouldn't go on because of bent forks on the right side. When i explained this and sent pictures of the broken weld and other marks i was told that it was a manufacturer defect. Nope not buying it, but they sent me another frame.. This one the box said it was missing the left leg like it was a return. It is useable, but I'm afraid of what will happen next time it breaks... Which I'm guessing will be in less than a year. With no warranty on the frame I'll have to buy another one so I'm already saving for it! But won't use Oasis space