No instructions No tools No help when tried to contact your company & whoever made the 1 of the 2...that I bought on the same day but arrived 3 days apart, but with the 1st 1, someone put the STICKERS "LA" "LB" backwards and appallingly that's the side that was up out of the box and 1st piece to put together so put "LA" to YOUR WRONG STICKERED "LA" & it locked the wheel into the tube for the seat......so never have been able to use it nor will yall help me *BUT I WANT A REFUND FOR THAT 1 IN A CHECK AS I DO NOT HAVE THAT CARD I PURCHASED IT WITH ANYMORE.....PLUS I BELIEVE I SHOULD BE SENT A FREE ONE FOR THE PROBLEMS ALL YOUR COMPANY HAS GIVEN ME.... I also have the other 1 I purchased and won't talk about on here until the 1st I got the 3 days before, taken care of BY REPLACING & CHECK SENT TO ME FOR THAT 1 ALONES REFUND......not to mention I haven't been able to use it and get out and about after bed ridden all month of December and that's why I needed to buy from you but can't believe still no 1 will contact me by phone about all this....and I take it as lack of care and honor and out of your site out of mind type workings.......so I've tried to get you to contact me about this through email like site says and then to put in phone number which I did but no 1 has contacted me or anything........