When I received this rollater the front wheels had to be turned by pressing the red button on the side. They were stuck and I could not move them After working with them for week to fix this I finally did it. BUT there arose another problem. The cord which locks the front wheel was installed incorrectly so I was unable to raise the height of the handles. It is a sturdy walker and a good product but it will have to go back if I can fit it in the box. I am 86 and it was a hassle. I do admit that they tried to help as much as possible. The service was very good. I had to return the item and the refund was immediate.