This is not a review of the wine but of the delivery experience...
Having been informed by DPD that the order would be delivered around lunchtime today (07.04.2021), I was phoned at 1.45pm by a neighbour living about 0.5miles away asking if I had ordered a package from O'Brien's which had been dropped (literally) outside their house without any contact from the courier. She subsequently delivered the package to me. In the meantime I had called DPD Galway and explained the delivery experience. The person I spoke with acknowledged that this was unacceptable and apologised on behalf of the company, and said that she would 1) call the courier and 2) inform a manager. She particularly acknowledged that it is unacceptable to leave a package containing alcohol in an unsupervised public place, which could be accessed by children or young people.
I acknowledge that we live in a remote location and that the eircode map is misleading, but my mobile phone number was attached to the order, I was at home at the time of delivery and I could easily have advised the courier of our location had he phoned me.
Eoin Keenan
3 years ago
O'Briens Wine has a
4.7
average rating
from
4,984
reviews
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