Hannah went above and beyond!! Best customer service I have received. I had a package delivered by UPS who OPENED MY FRONT WINDOW and dropped the 2 packages(which contained chocolates) on my G.S's dog bed. My dog just had major Knee surgery, can't walk and is confined to a 2x2m area for 4-6months. Not only invading my privacy, potentially complicating my dogs recovery and nearly needing another vet visit after getting at the chocolates but it's also meant to be signed by an adult. I was more than furious! After contacting 4 different UPS staff members who said they "disciplined" the driver, they apologised and offered me a refund if I contacted O'Briens and get them to request it. Hannah like anyone else was mortified by the experience I received and got on to the UPS managers. Unfortunately and not surprisingly UPS are useless, only asked if the bottles were damaged and didn't seem to care very much in the end. Hannah was not happy with UPS's answer and said she will follow up on this again. Even though this experience had nothing to do with O' Briens, they did not want to be associated with that disgraceful service from UPS. Hannah and O'Briens not only gave me a very generous gift card to aplogise but Hannah personally sent out treats to my dog wishing her the best in her recovery. Honestly can't thank Hannah and the O 'Briens team enough for their support, generosity and efforts. If only all customer service was at this level. Thank you Hannah, you deserve a raise 👏.