The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen.
My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.
1 year ago
O'Briens Wine has a
4.7
average rating
from
5,017
reviews
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