Very disappointing. Although I realize it was the fault of DPD, my order was delivered to the incorrect address. The disappointing thing was that it took so long to sort out, when I finally managed to contact you. For a start I could not find a number to phone you. I phoned one of your shops and was told I would have to email you and that you would phone me then. It took two days before I heard from you. Then it took another couple of days while you tried to find out where the order was although I was able to tell you from the DPD message and photo. When someone phoned it was to be told that the order had been returned to the depot (presumably DPD depot), but still no resolution from my point of view. It was now a Friday. I didn't hear from you again until Monday. At this stage it was nine days since I had put in the order. On Monday (today) I was told that the order was being re-issued. I don't know if it has arrived yet. From the customer's point of view, it would have been much more satisfactory to have (a) some way for the customer to be able to contact you quickly in such cases and (b) for the order to be re-issued immediately once you see the error rather than trying to find out what went wrong, leaving the customer hanging. Your investigation could continue after the customer has been dealt with. I hope the choice of wines I made were good that I sent to my friend after all this fuss.