I'm a smart pass holder and have been told that I'm not able to book any deliveries in advance and they won't guarantee that I'd have any slots! I have to keep looking at the website! The customer service person said the pass only gives me discount for deliveries but does not guarantee any slots, I'm not sure what's the point of holding a pass then. This pandemic will be over at some point and I'd like to see how many customers will stay with Ocado, I certainly won't be one of them! I work for NHS so I go into work and now I'd also have to find time to track to the supermarkets too! Great experience Ocado!