I do love the product range at Ocado it suits every pocket. However I have made a few product requests and they seem to fall into a black hole, it would be nice to get a response even if it is a no. Ocado drivers are unfailingly polite , reliable and on time. I feel Ocado acts with integrity most of the time and in concerned about environmental issues. I have had a few concerns about special offers perhaps not being quire as good as they should be e.g. if the original price seems much higher than it should be. It can be annoying when something you always buy is put on special offer and then is out of stock. I find the customer service staff are always very helpful and knowledgeable. Good is a fair rating at present