Why do I use Ocado for my grocery deliveries? Well, I have used other companies before, and been distinctly unimpressed with various aspects of their quality of service. Ocado's website is easy and intuitive to use, probably the best out of the big 3, once they'd got rid of the flipping Facebook posts which appeared on their front page at one point, the site is really easy to use and navigate. Quality of products - says it all really; the product quality is fantastic, the fresh fruit and veg last longer, and there are ranges/products which you don't find elsewhere. Delivery service - generally Ocado is very good at sticking to the delivery slot, even making heroic deliveries in thick snow, when even the local council refused to grit our road. On the odd occasion that they have been delayed, their comms have been good, and I have been offered either a later slot, or another day at my convenience. Damaged items are always refunded, and the main thing is the quality and courtesy of your drivers... OK, so the odd one is a bit taciturn or stinks of fags, but generally they are smiley and polite. Keep it up Ocado, and keep listening to the feedback! :)