I have been using Ocado for several years now. I have tried various other supermarket home shopping sites and they just don't match up to Ocado. I do still occasionally use one other company for large party orders (such as at Christmas) as their alcohol is generally cheaper, but I am always left a little disappointed as it's not quite Ocado! TheOcado website is really easy to use, and it tells you if an item is going to be out of stock on your chosen delivery day, so you can choose your own alternative. With other companies you don't know until your delivery arrives, which may result in an unexpected extra trip to the shops. I only pay less than £10 per month for as many deliveries as I would like. The delivery drivers are nearly always polite and friendly. Very occasionally something arrives damaged, but I can either hand the damaged item to the driver and he will refund it, or I can report it and claim a refund (without having to return the damaged item) via the website. As a very busy person who works stupid long hours but also juggles a family, Ocado has made my life so much easier! No more weekly shops in supermarkets struggling with trolleys with wonky wheels!! I really can't fault Ocado, and have recommended you to many friends and family.