Generally I'm reasonably happy with Ocado. It is convenient & easy to use. However, there are often inconsistencies with the delivery - as to whether the driver just collects and carries as many bags as is humanly possible. Or uses the stock boxes as suggested by the company. This has a bearing on the quality of certain items at soft fruits,salads & veg being squashed. I have complained in the past about the state of some of my items. I just wish all drivers took care over the goods they deliver. My other infuriating matter is the I crease of charges for Smart pass.