I am generally very pleased with my shopping at ocado. The produce is fresh and very rarely I have a product substituted and even less frequently something is not delivered at all. Using ocado reserved means I always get a convenient delivery and I pay monthly for deliveries which saves money too. The bagging is often bizarre and I can have a bottle of squash arrive on its own and 4 x 4 pints of milk in one bag which means it's breaks as soon as it comes out of the box! Usually the drivers are super friendly and very helpful. The one off seems to be in a rush and distracted so they don't tell you about the receipt or take return bags. All in all I wouldn't shop anywhere else.