Ocado is excellent. They are reliable, very very rarely offer substitutions, offer a whole range of foods, a good choice or organic produce and meats, foreign food, lots of excellent French cheeses, Waitrose range and very good own label, have lots of special deals, promise to price match Tesco and they do. They are more often than not early in their delivery (but check with you first) , offer a range of delivery costs or you can take their excellent delivery pass, well worth it. They never ever quibble if you ever have a query and look very seriously and promptly into it. That happened about twice to me in the last 10 years (not bad!) and they refunded the slightly squashed fruit instantly both times and looked into the packer. I am very very pleased with their services. Need I say they are courteous, from office staff to the driver. A pleasure to deal with them at any time. Only minus is the Christmas delivery slot. You have to start EARLY if you want one. I had to go directly to Waitrose this time for delivery. Same stuff!