Ocado is pretty faultless compared with their competitors. I love the range of delivery slots and the fact that you can still place an order for next day with many delivery options still available. It is unusual that I get an out of stock item (with the exception of Xmas deliveries!) and Ocado are really prompt at refunds for those items that don't arrive in perfect condition. Without exception, the drivers are unfailingly courteous, helpful and considerate "should I take my shoes off", "would you like me to take these bags in for you", "where is best to put the bags for you". I think I can count on only one hand when the driver is running behind schedule, and when that has happened they have called ahead to give a reason and an estimated new time of arrival. I love it, too, when I get the call to say that they are able to come by earlier. Just magic and that has turned out to be very helpful to me on occasion. I really enjoy having Ocado in my domestic life. Helpful and utterly reliable. Thank you.