I have been an Ocado smart pass customer for years, I am fed up with total lack of delivery slots, every time there is a lockdown there are no slots and yet when the lock down gets lifted the slots suddenly appear again (well sort of) here we are in lock down 3 and not a slot in site again, where do they go, to the fair weather new customers I think. As for their customer service more like customer disservice. The only question you want answered is why cant I get a slot and that apears to be the 1 question they refuse to answer. Doesnt stop them taking the smart pass money, I know its not just for delivery slots but if you cant get a slot its pointless. Definitely dumping Ocado and going with a supermarket that delivers. Gave 1 star as cant give no stars