Ordered some treats for my son who was living alone during lockdown, and supporting a family dealing with cancer and running every day to raise money fir cancer research. I received a message to say the order was out for delivery and all items were available. When delivered my son was told half the order was missing due to not being loaded properly. I sent a message and received a call back. I explained that i didnt want a refund but the items delivered. The next day i had a refund. I spent 15 mins on the phone explaining the situation and rearranging delivery. At the end of the conversation the lady said she wouldnt charge for delivery. I had no intention of paying twice so that was good. The lady rang back and said she had managed to move the delivery forward to today. Guess what it hasn't arrived. Come Ocado sort your offer out.