Ease of website, prices and range of produce are very good. Customer Service is excellent, one of the best, if not the best, I'd say. Drivers and deliveries are generally very good, but unfortunately, as I've reported back so many times, your selection and particularly packing really isn't up to par. I do generally find Tesco's fruit and vegetables much fresher and their packing is far superior - never any damage, whereas I have claimed refunds many times from Ocado for out of condition or damaged goods. Never had a problem being refunded, but that really isn't the point. Please have a thorough overhaul of your packing procedure once and for all and finally get it right!