Never really had any substitutions on my deliveries, good quality products and not nearly as expensive as most people think, their own range is really good and great value for money. Unfortunately nearly all my deliveries have been at least 20mins late but they do always call and let you know they're ruining a bit late and also the shopping is packed quite badly for instance my last delivery had a 4pint of milk and a loaf of bread together leaving my bread squashed and in another bag there was literally 1 courgette in a huge bag on the other hand they do have a very good colour coordinated bag system. Would recommend and will continue to use