Flexibility of delivery slots , choice and availability of products is first class and well ahead of other competitors in the home delivery grocery sector . Delivery drivers almost always courteous , helpful and on time . Couple of downsides : - Website could be improved - it can be very slow sometimes ( no , not my broadband ) ! Also , the search facility is not the most helpful in terms of finding products I.e . You might have to try several different terms to find what you want . Finally , packing of fresh goods sometimes results in messy spills in transit .