There is sometimes a problem with packing, with delicate goods packed under tinned goods, e.g. To be fair, Ocado are brilliant at replacing or refunding the damaged goods, but I'd rather not have the hassle. However, things have definitely improved recently, so perhaps the message is getting through. The only other unsatisfactory aspect of Ocado is buying meat. (1) The customer ought to be able to specify a target weight, or perhaps a preference, e.g. 'no smaller than 1.5 kg' -- the bands are too broad. And (2) all too often with two-portion packs, the portions are very different in size. I now tend to buy lamb chops in 4s, so that I can match up the two biggest, for one meal, and the two smallest, to bulk out with extra veg. I suppose some people might want a big and a small portion, but we need to have the opportunity to specify this -- e.g. 'equal portions' or 'one big, one small'.