When it works ( which is 99.99% of time) is fab. Drivers are all polite and courteous, rarely get substitutions and love the advance text messages with the van details etc. Food always fresh, and when anything is sub-standard or damaged, refunds are fast. Would be 5 stars, however a couple of times when I have been either a couple of minutes late to my house or unable to take a delivery early we have been let down ( and unable to contact the driver who 'wasn't answering' despite passing them 500yards from my door) - and then the system seems to fail - as get told 'you can have it sometime tomorrow'.. That said - I get 2 deliveries a week, and have for years so perhaps I should have given this a 4.5 star :)