I think Ocado offers a great service and saves me both time and energy, both of which I value greatly. With a bad back, it is great not to have to lift heavy shopping in and out of the car etc.. Ordering online is straightforward and all the products are good. Delivery is reliable and always within the allotted hour, and usually the drivers are friendly and helpful. On the odd occasion I ask for a refund there is never any quibbling about it. My only complaint is that sometimes the bags are packed badly, and delicate items such as salad or eggs are squashed. Overall, an excellent service.