Rarely has substitutions or missing items. Delivery staff far better than anyone else - friendly, positive and professional. Items usually bagged extremely well with good dates on fresh items. Delivery sometimes earlier than should be but this is rarely problematic for me, but might be for other people if you are trying to fit in the precise time. Offers good, flash sales interesting, website fantastic - you know where items are made/come from and a full list of ingredients and nutritional information. This is a major plus for me. The other plus is a range of items that don't appear on other websites. There is more organic food, more local businesses represented and a far higher quality of food than anywhere else. I pay my delivery charge monthly and order whenever I want. I can't rate them highly enough really.