The service provided by Ocado is excellent and I do not know what i would do without it. The most important thing to me is the quality of the items ordered and, for the most part, it is very good with the exceptional blip, which you then refund when contacted. The only things I suggest as possible improvements are: Sometimes the items are delivered pretty 'wet'. I do not know whether this is condensation in the van or some problem with the refrigeration. Occasionally, the driver will ring the door before he has organised the bags to be brought in. This is a little annoying, as it takes some time and the front door stays open while he gets it all together. If I do want to telephone Ocado, it can take a very long time to get through, as you know. However, I reiterate ... it is a wonderful service and I am certainly a devotee and have been for many years.