I find Ocado very good on the whole and most drivers are friendly and courteous but not all. I have found that it is best to have a smaller order and more often because some drivers will stuff one bag into another bag and so on so as only to walk up your driveway once. Therefore goods get damaged and is not only a waste of money but so annoying. Some have no regards for the goods inside and I can always tell when I am going to have a bad delivery as soon as I meet the driver. Countless times have I had bags of potatoes on bread or biscuits and bleach in with the fresh food leaking. I know it was never originally packed like that. However a lot of the drivers are delightful.