I've been shopping with Ocado for 10 years and have rarely visited a supermarket during that time! Prior to then, my weekly shopping included a two hour supermarket visit, which I hated, and a few supplementary visits to other shops. I now receive my shopping direct to my kitchen twice a week, with no unloading the trolley or waiting in queues. I had tried other on-line supermarket deliveries prior to discovering Ocado and was always frustrated by the poor usage dates and high number of substitutions, none of which were ever what I wanted! Ocado rarely substitute anything and if you're unhappy with any of the items, they are easily refunded. Shopping now consists of looking through my usual purchases and simply adding them to my basket, and the apps mean I can do this using my phone or ipad while waiting for my children - fabulous! We holidayed in the UK this summer and I was really disappointed that Ocado didn't deliver there! I couldn't recommend them more highly.