I am very pleased with the service from Ocado. The staff on the telephone are always very helpful. The delivery is always on time and the drivers are extremely helpful and always polite. The only criticism I have is with the packing of my groceries. On many occasions heavy goods are put on top of perishables. I do mention this to the drivers and I have called the office on numerous occasions. When the perishable goods are in perfect condition but squashed by bags of flour or other such heavy goods it is unsatisfactory both for Ocado, by way of eating into profits, also for myself having either to accept something not quite perfect or having to return something I may urgently want. I really hope that this can be rectified. On the whole an excellent company to deal with and I am very pleased the majority of the time.