Whilst generally very pleased with the quality and punctuality of the service there is one area that frequently gives rise to frustration and concern. This is the quality of the packing of the goods. Heavy items are regularly packed with and on top, of softer, squashable smaller items. Household chemicals and cleaners are regularly packed with perishable food items, and fragile items are often inappropriately packed: for example cakes etc. are packed so they can invert thus spoiling cream toppings. I don't know whether these issues arise at the depot or because drivers rearrange the packing to reduce work with fewer bags and boxes to bring to the door. Several drivers do not make use of their red boxes and so I assume have repacked the goods into a smaller number of bags to ease carriage. I hope this is helpful and that this part, or an otherwise very good service, can be addressed.